TOURISM GUIDANCE

B.A,B.Com, B.Sc, B.C.A and B.B.A Programmes

w.e.f 2020-21 SEMESTER – I

SKILL DEVELOPMENT COURSES

ARTS STREAM

SYLLABUS OF

TOURISM GUIDANCE

 

Total 30 hrs (02 h/wk                                                             02 Credits                                                   Max 50 Marks

 

Learning Outcomes:

By successful completion of the course, students will be able to:

1. Understand the basic tourism aspects
2. Comprehend the requirements, role and responsibilities of profession of a Tourist Guide
3. Apply the knowledge acquired in managing different groups and guiding in a tour
4. Explain basic values related to tourism and heritage

Syllabus:

Unit I: (06 hrs)

Tourism – What is Tourism – Characteristics of Tourist Places – Meaning of Guidance –

• Government/Department Regulations

Unit II: (10 hrs)

Types of Guides – Characteristics of a Guide – Duties and Responsibilities of a Guide

• The Guiding Techniques –Guide’s personality- Licence. Leadership and Social Skills – Presentation and Communication Skills – Working with different age and linguistic groups – Working under difficult circumstances – Precautions at the site – Relationship with Fellow Guides and

Unit III: (10 hrs)

Guest Relationship Management- Personal and Official – Arrangements to Tourists – Coordinating transport – VISA/Passport – Handling Guests with Special Needs/ Different Abilities –Additional skills required for Special/Adventure Tours – Knowledge of Local Security and Route Chart – Personal Hygiene and Grooming – Checklist – Code of Conduct

Co-curricular Activities Suggested: (04 hrs)

1. Assignments, Group discussion, Quiz
2. Invited lecture/training by local tourism operators/expert/guides
3. Visit to local Tourism Department office and a tourist service office
4. Organisation of college level short-duration tours to local tourist

Reference Books:

1. Jagmohan Negi (2006); Travel Agency and Tour Operations, Kanishka Publishers,New Delhi
2. Mohinder Chand (2009); Travel Agency and Tour Operations: An Introductory Text, Anmol Publications Pvt. Limited, New
3. Pat Yale(1995); Business of Tour Operations, Longman Scientific & Technical, New Delhi
4. Websites on Tourism

* NOTE : Preferred teaching Department is History