B.A,B.Com, B.Sc, B.C.A and B.B.A Programmes
w.e.f 2020-21 SEMESTER – I
SKILL DEVELOPMENT COURSE
COMMERCE STREAM
Syllabus of
OFFICE SECRETARYSHIP
Total 30 hrs (02h/wk) 02 Credits Max 50 Marks
Learning Outcomes:
By the successful completion of course, the student will be able to;
- Understand the organizational hierarchy and outlines of functioning
- Comprehend the role of office secretary ship in a small and medium organization
- Acquire knowledge on office procedures and interpersonal skills
- Apply the skills in preparing and presenting notes, letters, statements, reports in different
Syllabus
UNIT I: 06 hrs
Introduction – Organizational structure of a small and medium organization – Types of offices – Kinds of secretaries – The scope of office secretary ship
UNIT II: 10 hrs
The role of an office secretary -Duties and responsibilities- Usage of different devices Flowchart and office manuals – Coordinating different wings of an office/organization – Arranging common meetings – Operations of banking and financial services – travel and hospitality management services
UNIT III: 10hrs
Office procedures – Filing– Circulating files – Preparation of notes, circulars, agenda and minutes of meetings – Issue of press notes – Maintenance of files and records – Inventory, office, human resources, financial and confidential – maintaining public relations.
Co curricular Activities: 04 hrs
- Visit various organizations (Hospitals, Hotels, Hospitality centers)
- Preparation of appointment letters, dismissal letters, memos, Issue of appreciation/ motivation letters,
- Releasing of Press notes, notices and circulars
- Arranging invited lectures from office executives, auditors and managers
- Assignments, Group discussion, Quiz
Reference books:
- Rapidex Professional course – Pustal Mahal Group
- James Stromen, Kevin Wilson and Jennifer Wauson – American Management Association
- C.Kuchal, Secretarial Practice – S.Chand Publications
- Charles K.B 1856 Ober – The Association of Secretaryship – Nabu Press
- Websites on Office secretaryship