B.A,B.Com, B.Sc, B.C.A and B.B.A Programmes

w.e.f 2020-21 SEMESTER – I

SKILL DEVELOPMENT COURSE

COMMERCE STREAM

Syllabus of

OFFICE SECRETARYSHIP

Total 30 hrs (02h/wk)                                              02 Credits                                                             Max 50 Marks

Learning Outcomes:

By the successful completion of course, the student will be able to;

1. Understand the organizational hierarchy and outlines of functioning
2. Comprehend the role of office secretary ship in a small and medium organization
3. Acquire knowledge on office procedures and interpersonal skills
4. Apply the skills in preparing and presenting notes, letters, statements, reports in different

Syllabus

UNIT I:                                                                                                                                           06 hrs

Introduction – Organizational structure of a small and medium organization – Types of offices – Kinds of secretaries – The scope of office secretary ship

UNIT II:                                                                                                                                          10 hrs

The role of an office secretary -Duties and responsibilities- Usage of different devices Flowchart and office manuals – Coordinating different wings of an office/organization – Arranging common meetings – Operations of banking and financial services – travel and hospitality management services

UNIT III:                                                                                                                                           10hrs

Office procedures – Filing– Circulating files – Preparation of notes, circulars, agenda and minutes of meetings – Issue of press notes – Maintenance of files and records – Inventory, office, human resources, financial and confidential – maintaining public relations.

Co curricular Activities:                                                                                                                                            04 hrs

1. Visit various organizations (Hospitals, Hotels, Hospitality centers)
2. Preparation of appointment letters, dismissal letters, memos, Issue of appreciation/ motivation letters,
3. Releasing of Press notes, notices and circulars
4. Arranging invited lectures from office executives, auditors and managers
5. Assignments, Group discussion, Quiz

Reference books:

1. Rapidex Professional course – Pustal Mahal Group
2. James Stromen, Kevin Wilson and Jennifer Wauson – American Management Association
3. C.Kuchal, Secretarial Practice – S.Chand Publications
4. Charles K.B 1856 Ober – The Association of Secretaryship – Nabu Press
5. Websites on Office secretaryship

* NOTE : Preferred teaching Department is Commerce